Privacy Policy
Last updated: 17 August 2026
This Privacy Policy explains how Casa Cinque, operated by Cinque Wine Deli EE, collects and uses personal data when you visit casa.cinque.gr, contact us or request and complete a reservation.
1. Who we are
Data controller: Cinque Wine Deli EE
Address: Voreou 10, Athens, Greece
Email: info@cinque.gr
Website: https://casa.cinque.gr/
2. Personal data we collect
Depending on how you use the website, we may collect:
- contact details such as your name, email address and telephone number;
- reservation details, including the selected experience, preferred date and time, number of guests and information you choose to provide;
- messages, enquiries and correspondence sent through our forms or by email;
- dietary, accessibility or hospitality requirements that you voluntarily provide for your visit;
- technical information such as IP address, browser, device, pages visited and cookie preferences, subject to your consent settings.
Please avoid submitting sensitive personal data unless it is necessary for us to safely provide the requested experience.
3. Why we use your data
We process personal data to:
- respond to enquiries and availability requests;
- manage reservations, payments, changes and customer service;
- prepare and safely deliver stays and hospitality experiences;
- operate, secure and improve the website;
- measure website use where analytics consent has been given;
- comply with accounting, tax and other legal obligations.
Our legal bases may include taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, our legitimate interests in operating and securing the business, and consent where required.
4. Bookings and payments
Booking information is processed through our reservation system, LatePoint. Where an online payment service is offered, payment information is processed by the relevant payment provider. Casa Cinque does not intentionally store complete payment-card details on this website.
5. Cookies and analytics
We use Complianz to record and manage cookie choices. Google Analytics 4 and other non-essential technologies are used only in accordance with the consent choices available on the website. You can review the cookies and services used in our Cookie Policy and change your preferences at any time through “Manage Consent” in the footer.
6. External content and links
The website may contain links to external services and social networks, including Google Maps and Instagram. When you follow an external link, that provider processes data under its own privacy terms. Where third-party content is embedded, Complianz may block it until the required consent has been given.
7. Who receives your data
Access is limited to authorised members of our team and service providers that support website hosting, email, reservations, analytics, security and payments. We share only the information necessary for those services or where disclosure is required by law. We do not sell personal data.
Some providers may process data outside the European Economic Area. Where applicable, transfers are handled using recognised safeguards required by data-protection law.
8. How long we retain data
We retain enquiries and reservation information only for as long as reasonably necessary to provide the requested service, handle follow-up matters and meet legal, accounting or tax requirements. Technical and consent records are retained according to their purpose and applicable settings.
9. Your rights
Subject to applicable law, you may request access to your personal data, correction, deletion, restriction, portability or object to certain processing. Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing.
To exercise your rights, contact info@cinque.gr. We may request information necessary to verify your identity. You also have the right to lodge a complaint with the Hellenic Data Protection Authority at www.dpa.gr.
10. Security and updates
We use reasonable organisational and technical measures to protect personal data. No internet service can guarantee absolute security. We may update this Privacy Policy when our services, technology or legal obligations change; the latest version will always appear on this page.
11. Contact
For privacy questions, contact Cinque Wine Deli EE at info@cinque.gr.